group conflict, conflict management, leadership
The human relationship is a complex and dynamic interaction. As living creatures, we need and crave the opportunity to interact with other humans by speaking, listening, and spending time with them. Most of this interaction tends to be mutual and cordial. Yet, at times, the interaction can be laced with tension and discord. If left alone, the tension can lead to conflict that may damage the relationship or even become volatile.
Trautman, Karla, "Leadership for Today
Managing Conflict Within Groups" (2007). SDSU Extension Extra Archives. 527.