Classifying Students Using an Expectation-perception Survey About a Hospitality Laboratory Class: Empirical Research with the Finite Mixture Model

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This study examined the relationship between teaching styles, the gap between students’ expectations and perceptions, and overall class evaluations. Using confirmatory factor analysis and Finite Mixture Model, the data obtained from 332 students in the business laboratory classes were analyzed. The students were grouped into two clusters. Results showed that, even within asame cohort, there are significantly diverse groups of students. Students with larger changes in their expectations and perceptions were influenced by (1) instructor’s core contents and (2) the relationship with the instructor. In addition, these students exhibited lower evaluations. The findings recommend that instructors should be demonstrating instructors’ academic readiness and building good relationships in the college laboratory classes.

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Anatolia: An International Journal of Tourism and Hospitality Research

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