Title

Session 6: Healthcare -Mining Users Feedback: Discovering the Gaps in Mobile Patient Portals

Presenter Information/ Coauthors Information

Cherie Notebloom, Dakota State University

Presentation Type

Event

Abstract

Patient portals are positioned as a central component of patient engagement through the potential to change the physician-patient relationship and enable chronic disease self-management. In this article, we extend the existing literature by discovering design gaps for patient portals from a systematic analysis of negative users’ feedback from the actual use of patient portals. Specifically, we adopt topic modeling approach, LDA algorithm, to discover design gaps from online low rating user reviews of a common mobile patient portal, EPIC’s mychart. To validate the extracted gaps, we compared the results of LDA analysis with that of human analysis. Overall, the results revealed opportunities to improve collaboration and to enhance the design of portals intended for patient-centered care.

Start Date

12-2-2018 2:00 PM

End Date

12-2-2018 3:00 PM

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Feb 12th, 2:00 PM Feb 12th, 3:00 PM

Session 6: Healthcare -Mining Users Feedback: Discovering the Gaps in Mobile Patient Portals

University Student Union: Pheasant Room 253 A/B

Patient portals are positioned as a central component of patient engagement through the potential to change the physician-patient relationship and enable chronic disease self-management. In this article, we extend the existing literature by discovering design gaps for patient portals from a systematic analysis of negative users’ feedback from the actual use of patient portals. Specifically, we adopt topic modeling approach, LDA algorithm, to discover design gaps from online low rating user reviews of a common mobile patient portal, EPIC’s mychart. To validate the extracted gaps, we compared the results of LDA analysis with that of human analysis. Overall, the results revealed opportunities to improve collaboration and to enhance the design of portals intended for patient-centered care.