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Document Type

Thesis - University Access Only

Award Date


Degree Name

Master of Science (MS)


Construction and Operations Management

First Advisor

Carrie Steinlicht


A reasonable and patron-centered space design in an academic library with limited resources and budget provides more value for patrons. In an academic library, as a kind of public service organization, the patron is a key factor in its life. Therefore, it is important to consider the patron’s needs when contemplating improvement. This research is a single case study applied in Hilton M. Briggs Library on the main campus of South Dakota State University. The goal of this project is to gather data that can be used for redesigning spaces in H. M. Briggs Library to better meet the needs of patrons. To redesign the space, it is necessary to understand current usage of library space and to determine patron opinions of the spaces and what they think would improve the spaces. Ethnographic methods were used to determine the current state of the library, examining the physical space to explore ways in which they can improve the service to meet patrons’ needs. In order to minimize the limitations of a single method, triangulation methods were used to explore the research questions including a flipchart survey, a direct observation, a resource location analysis and a focus group study. The general population of participants in this research consists of students, faculty, researchers, and staff of SDSU, all of whom utilize the space and equipment in H. Briggs Library’s public spaces.

Library of Congress Subject Headings

Hilton M. Briggs Library
Academic libraries -- Space utilization -- South Dakota -- Brookings
Libraries -- User satisfaction -- South Dakota -- Brookings


Includes bibliographical references (pages 84-87)



Number of Pages



South Dakota State University


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