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Document Type

Thesis - University Access Only

Award Date


Degree Name

Master of Science (MS)


Graduate Nursing

First Advisor

Linda Kropenske


triage, emergency service at hospitals, patient satisfaction


Ninety-two persons who used the Emergency Department (ED) services of a 475 bed, midwestern teaching hospital were surveyed to determine patient satisfaction before and after implementation of a fast track system of care. Respondents were asked to return a mailed questionnaire which solicited responses using a likert like scale to express their level of satisfaction with access and location; admitting, nursing, medical, laboratory, and x-ray staff; the environment; and the ED in general.
Satisfaction levels increased for admitting staff, laboratory and x-ray personnel. Satisfaction remained nearly unchanged with nursing and medical staff, and decreased for access and location. The overall satisfaction in the ED was 84% during Traditional ED Care (TEDC). Overall satisfaction increased to 100% with Fast Track Care (FTC). The overall time respondents spent in the ED during TEDC and FTC varied by less than one minute.

Library of Congress Subject Headings

Triage (Medicine)
Hospitals -- Emergency service
Patient satisfaction



Number of Pages



South Dakota State University


Copyright © 1996 Carol Borg. All rights reserved