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Lean organizations actively seek out waste (time, energy and resources) and inefficiencies in order to maximize value for customers. Every problem acknowledged is an opportunity to improve something for your patrons. Several years ago, South Dakota State University began implementing Lean across campus. Staff at Briggs Library are using Lean principles to improve library processes, both large and small. As part of the library’s strategic plan, every department is responsible for at least two Lean projects per year. The examples presented here illustrate the value of Lean for customers as well as the benefits to the organization.
Library and Information Science | Management Sciences and Quantitative Methods
Davidson, Jeanne R. and Kraljic, Mary, "Look for Problems and Find Opportunities: Lean in Your Library" (2016). Library Conference Presentations and Posters. 4.