Document Type
DNP - Open Access
Award Date
2018
Degree Name
Doctor of Nursing Practice (DNP)
Department
Graduate Nursing
First Advisor
Sheryl Marckstadt
Keywords
ED communication, patient whiteboards, ED patient satisfaction
Abstract
Due to an increase in consumer focus and reimbursement rates based on patient satisfaction scores, interventions are being sought to improve satisfaction scores. This DNP project sought improvement in emergency department satisfaction scores by utilizing templated patient whiteboards. Pre- and post-intervention surveys were given to patients to determine if there was a difference in perceived communication and satisfaction ratings prior to and after the implementation of templated whiteboards. Results indicated that the use of templated whiteboards did show a statistically significant increase in satisfaction scores. With these positive results, the setting for this project chose to create a policy to utilize the templated whiteboards with each patient.
Library of Congress Subject Headings
Communication in emergency medicine.
Hospitals -- Emergency services.
Patient satisfaction.
Description
Includes bibliographical references
Format
application/pdf
Number of Pages
91
Publisher
South Dakota State University
Rights
In Copyright - Educational Use Permitted
http://rightsstatements.org/vocab/InC-EDU/1.0/
Recommended Citation
Price, Gabrille, "Whiteboard Implementation in the Emergency Department" (2018). Doctor of Nursing Practice (DNP) Practice Innovation Projects. 95.
https://openprairie.sdstate.edu/con_dnp/95