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Document Type

DNP - University Access Only

Award Date

2018

Degree Name

Doctor of Nursing Practice (DNP)

Department

Graduate Nursing

First Advisor

Sheryl Marckstadt

Keywords

ED communication, patient whiteboards, ED patient satisfaction

Abstract

Due to an increase in consumer focus and reimbursement rates based on patient satisfaction scores, interventions are being sought to improve satisfaction scores. This DNP project sought improvement in emergency department satisfaction scores by utilizing templated patient whiteboards. Pre- and post-intervention surveys were given to patients to determine if there was a difference in perceived communication and satisfaction ratings prior to and after the implementation of templated whiteboards. Results indicated that the use of templated whiteboards did show a statistically significant increase in satisfaction scores. With these positive results, the setting for this project chose to create a policy to utilize the templated whiteboards with each patient.

Library of Congress Subject Headings

Communication in emergency medicine.
Hospitals -- Emergency services.
Patient satisfaction.

Description

Includes bibliographical references

Format

application/pdf

Number of Pages

91

Publisher

South Dakota State University

Rights

In Copyright - Educational Use Permitted
http://rightsstatements.org/vocab/InC-EDU/1.0/

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