DNP - Open Access
Doctor of Nursing Practice (DNP)
ED communication, patient whiteboards, ED patient satisfaction
Due to an increase in consumer focus and reimbursement rates based on patient satisfaction scores, interventions are being sought to improve satisfaction scores. This DNP project sought improvement in emergency department satisfaction scores by utilizing templated patient whiteboards. Pre- and post-intervention surveys were given to patients to determine if there was a difference in perceived communication and satisfaction ratings prior to and after the implementation of templated whiteboards. Results indicated that the use of templated whiteboards did show a statistically significant increase in satisfaction scores. With these positive results, the setting for this project chose to create a policy to utilize the templated whiteboards with each patient.
Library of Congress Subject Headings
Communication in emergency medicine.
Hospitals -- Emergency services.
Includes bibliographical references
Number of Pages
South Dakota State University
In Copyright - Educational Use Permitted
Price, Gabrille, "Whiteboard Implementation in the Emergency Department" (2018). Doctor of Nursing Practice (DNP) Practice Innovation Projects. 95.