Session 5 - Natural Language Processing: Survey Sentiment Analysis Using Open Source Technologies

Jessica Meyer, Optum

Abstract

Organizations need to continuously improve their products, services, and how they do business in order to stay competitive. Not only do they need to know where to make those improvements, they also need to be able to measure the success of those changes. Getting feedback is essential to this process and the best tool companies have is the survey. The information obtained in the survey's can be used to gauge performance, find areas of improvement and used in a recommender system to suggest other products and services to customers. In this talk, we'll discuss the latest developments in NLP and how I’ve leveraged open source technologies to build sentiment analysis applications.

 
Feb 11th, 11:00 AM Feb 11th, 12:00 PM

Session 5 - Natural Language Processing: Survey Sentiment Analysis Using Open Source Technologies

Dakota Room 250 A/C

Organizations need to continuously improve their products, services, and how they do business in order to stay competitive. Not only do they need to know where to make those improvements, they also need to be able to measure the success of those changes. Getting feedback is essential to this process and the best tool companies have is the survey. The information obtained in the survey's can be used to gauge performance, find areas of improvement and used in a recommender system to suggest other products and services to customers. In this talk, we'll discuss the latest developments in NLP and how I’ve leveraged open source technologies to build sentiment analysis applications.