Off-campus South Dakota State University users: To download campus access theses, please use the following link to log into our proxy server with your South Dakota State University ID and password.

Non-South Dakota State University users: Please talk to your librarian about requesting this thesis through interlibrary loan.

Document Type

Dissertation - University Access Only

Award Date


Degree Name

Doctor of Philosophy (PhD)

Department / School

Mathematics and Statistics

First Advisor

Gary Hatfield


Nearly every large organization on Earth is involved in software development at some level. Some organizations specialize in software development while other organizations only participate in software development out of necessity. In both cases, the performance of the software development matters. Organizations collect vast amounts of data relating to software development. What do the organizations do with that data? That is the problem. Many organizations fail to do anything meaningful with the data. Another problem is knowing what data to collect. There are many options, but certain data is more important than others. What data should a software development organization collect? This paper plans to answer that question and present a framework to gather the right information and provide a score for an organization that produces software. The score is not to be comparative between organizations, but to be comparative for a specific organization over time. The primary goal of this work is to provide a general framework for what a software development organization should measure and how to report on those measurements. The focus is providing a single number to represent the entire organization and not just the development efforts. That single number is considered the Cumulative Result Indicator (CRI) score. The secondary goal of this work is to provide a framework for storing the necessary data.

Library of Congress Subject Headings

Computer software -- Development Data mining Performance -- Evaluation


Includes bibliographical references (pages 95-103)



Number of Pages



South Dakota State University



Rights Statement

In Copyright