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Thesis - University Access Only
Master of Science (MS)
triage, emergency service at hospitals, patient satisfaction
Ninety-two persons who used the Emergency Department (ED) services of a 475 bed, midwestern teaching hospital were surveyed to determine patient satisfaction before and after implementation of a fast track system of care. Respondents were asked to return a mailed questionnaire which solicited responses using a likert like scale to express their level of satisfaction with access and location; admitting, nursing, medical, laboratory, and x-ray staff; the environment; and the ED in general.
Satisfaction levels increased for admitting staff, laboratory and x-ray personnel. Satisfaction remained nearly unchanged with nursing and medical staff, and decreased for access and location. The overall satisfaction in the ED was 84% during Traditional ED Care (TEDC). Overall satisfaction increased to 100% with Fast Track Care (FTC). The overall time respondents spent in the ED during TEDC and FTC varied by less than one minute.
Library of Congress Subject Headings
Hospitals -- Emergency service
Number of Pages
South Dakota State University
Copyright © 1996 Carol Borg. All rights reserved
Borg, Carol, "A Comparison of Patient Satisfaction in Traditional Emergency Department Triage and Fast Track Triage Systems of Care" (1996). Theses and Dissertations. 697.