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Document Type
Thesis - University Access Only
Award Date
1996
Degree Name
Master of Science (MS)
Department / School
Graduate Nursing
First Advisor
Linda Kropenske
Keywords
triage, emergency service at hospitals, patient satisfaction
Abstract
Ninety-two persons who used the Emergency Department (ED) services of a 475 bed, midwestern teaching hospital were surveyed to determine patient satisfaction before and after implementation of a fast track system of care. Respondents were asked to return a mailed questionnaire which solicited responses using a likert like scale to express their level of satisfaction with access and location; admitting, nursing, medical, laboratory, and x-ray staff; the environment; and the ED in general.
Satisfaction levels increased for admitting staff, laboratory and x-ray personnel. Satisfaction remained nearly unchanged with nursing and medical staff, and decreased for access and location. The overall satisfaction in the ED was 84% during Traditional ED Care (TEDC). Overall satisfaction increased to 100% with Fast Track Care (FTC). The overall time respondents spent in the ED during TEDC and FTC varied by less than one minute.
Library of Congress Subject Headings
Triage (Medicine)
Hospitals -- Emergency service
Patient satisfaction
Format
application/pdf
Number of Pages
90
Publisher
South Dakota State University
Rights
Copyright © 1996 Carol Borg. All rights reserved
Recommended Citation
Borg, Carol, "A Comparison of Patient Satisfaction in Traditional Emergency Department Triage and Fast Track Triage Systems of Care" (1996). Electronic Theses and Dissertations. 697.
https://openprairie.sdstate.edu/etd/697