Document Type

Dissertation - University Access Only

Award Date


Degree Name

Doctor of Philosophy (PhD)

Department / School

Rural Sociology

First Advisor

Donna Hess


The purpose of this study is to systematically examine the relationships between variables related to job satisfaction of direct support employees of a service provider organization located in the Midwest. The sample was drawn from one organization which employed direct support employees for clients with developmental disabilities. Of a sample of 409 employees a total of 152 employees completed the survey. The research instrument used was derived from the literature and consisted of 63 questions. 5 questions were demographic and 58 were designed to measure job satisfaction and related variables, specifically, work group cohesion, routinization, autonomy, alienation, and centralization. The demographic and control variables were job title, work longevity, gender, race, and age. Hypotheses were created based on Durkheim's theory on the division of labor and empirical research on job satisfaction. The variables routinization, centralization, alienation, and age were all statistically significant predictors of Job Satisfaction at the alpha level of 0.05. The multiple coeffi􀁻ient of determination is 0.385.

Library of Congress Subject Headings

Human services personnel -- Job satisfaction.
Division of labor.


South Dakota State University



Rights Statement

In Copyright