•  
  •  
 

Abstract

Crisis communication is utilized in many situations and by many organizations. Due to the nature of crises as well as their ability to produce high uncertainty and to threaten goals and well-being, there are communicative exigencies that need to be addressed relating to health effects and risks, which can vary depending on the crisis, publics, and the organization(s) that is(are) responding. This lesson plan uses Seeger’s (2006) “Best Practices in Crisis Communication” to illustrate how different organizations utilize and implement crisis communication during the onset of a crisis. Instructors are provided with an overview of the materials and procedures which are needed for a 90-minute classroom activity, including citations for readings and a lecture, descriptive handouts for the students, and a procedure for debriefing and discussing the activity’s outcomes.

Included in

Communication Commons

Share

COinS
 

To view the content in your browser, please download Adobe Reader or, alternately,
you may Download the file to your hard drive.

NOTE: The latest versions of Adobe Reader do not support viewing PDF files within Firefox on Mac OS and if you are using a modern (Intel) Mac, there is no official plugin for viewing PDF files within the browser window.